Frequently asked questions

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What should I prepare in my apartment before handing it over to Renters?

Depending on the location, we have prepared checklists with an inventory of equipment that should be present in a apartment prepared for short-term rental. Our salesman will contact you with details.

Can I use the cleaning service alone after my stay?

We offer comprehensive care for your apartment. As we are not a cleaning company, we do not only provide apartment cleaning services.

What is Renters Prestige?

Renters Prestige is a dedicated programme designed for apartments and houses that provide the right level of comforts for guests. Renters Prestige properties are rented at an appropriately high price, also on a dedicated platform bringing together only the apartments in this group. The programme is run in conjunction with Homes & Villas by Marriott Internetional. For more details, visit Renters Prestige.

What if you are not yet operating in my locality?

As an option, we can offer a booking management, pricing and online marketing service for you. Renters will take care of the proper presentation of the apartment online, and our revenue manager will oversee dynamic price management. We will also account for all stays and make our 24-hour hotline available to guests. It will be up to the landlord to prepare the apartment for the guests’ next stay. In order to maintain our high standards, we will provide you with all the necessary tips related to the preparation of the apartment.

How will you deliver the keys?

We will install a mini key safe at the front door or in another easily accessible place, where guests can pick up their apartment keys at their convenience. We will also service your electronic lock by generating a code.

For how long do i conclude a contract with renters?

We conclude a contract for an indefinite period of time, with no long-term commitments. As a result, cooperation with us is risk-free and the Landlord works with us for as long as he/she wishes.

Can i expect help in preparing my apartment for rent?

Depending on the location, we will help you to equip your apartament according to our standards or we will help you to completely prepare your apartament for rent, also from a developer’s state. We cooperate with numerous renovation companies and interior designers. Please contact us and provide information about your planned investment.

What is the cost of implementation for new housing?

On signing a permanent contract, the Landlord will not incur any start-up costs – the photo shoot, mini key safe, linens and towels will be purchased by Renters at their own expense.

For what period of time do I enter into cooperation with renters?
We conclude the contract for an indefinite period of time, without long-term commitments. As a result, cooperation with us is risk-free, and the apartment owner works with us for as long as he wants.
I depend on fixed monthly amounts.

In selected locations we can offer you rental on a fixed monthly rental basis, regardless of the number of bookings in that period.

Which booking portals will you advertise on?

Our expert team will profile and post on the most popular booking portals including, Airbnb, Expedia, VRBO, Marriott Homes&Villas, TripAdvisor, HomeAway, e-domizil, Atraveo, Holidu, HomeToGo, TUI Villas and many derivatives of these portals. Our regular guests use a dedicated booking platform We also cooperate with a number of companies for business and corporate stays, as well as the major German tourist portals in the West Pomeranian region.

How do I check the number of rentals in a given month?

For your convenience, we provide a link to an online calendar where you can keep track of the rental status of each apartment, as well as the length of your stays, the price per night and the source of your booking.

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