FAQ

Tax issues depend on the owner’s individual situation- there is no one-size-fits-all form that works for everyone. That is why we have prepared an article where you will find practical information on the accounting for short-term rentals.

Yes, Renters prepares a monthly financial report with a detailed breakdown of bookings, revenues and costs. The report facilitates tax settlements for both private individuals and businesses. It provides a practical basis for paying lump sums or issuing invoices.

The contract is signed for an indefinite period, with the possibility of terminating the cooperation at any time with one month’s notice. We do not require long-term commitments – we focus on partnership-based cooperation built on trust and real results.

Yes, you can terminate the contract with one month’s notice and without additional costs. The exception is if you terminate the contract within the first 6 months of signing it – in this case, you will be required to refund the implementation fee specified in the contract.

Yes, you can sign the agreement remotely. All you need to do is fill in the form, and we will take care of all the formalities – easily and hassle-free.

Our remuneration is a commission calculated on the rental income – determined individually, depending on the location, standard of the apartment and scope of services. We do not charge any fixed fees or rent – we only earn when you earn.

As part of the commission, we provide a full short-term rental service:

– preparation of the offer (home staging, photo shoot, descriptions),

– promotion on key portals (Booking.com, Airbnb, Expedia and others),

– dynamic price management,

– 24/7 booking service and guest contact,

– organisation of cleaning and minor repairs,

– ongoing settlements and reports,

– ongoing support from the Owner Care Team.

All this in a single commission model – with no hidden costs and no involvement in day-to-day tasks.

Booking portal commissions are shown separately in the settlement.

Fill out the form and our short-term rental expert will assess the potential of your property and propose terms tailored to your needs.

We do not offer minimum income guarantees or fixed rents. We operate on a commission basis – we only earn when you earn. This means we have a common goal: to maximise the profits from your property.

The amount of income depends on many factors – primarily the location, standard of the apartment, seasonality and competition in the area. Therefore, it is best to contact our short-term rental expert. After a brief analysis, they will prepare an individual earnings forecast for your property. All you need to do is fill out the form.

At the beginning of each month, we prepare a monthly statement, and the transfer of funds is made to your account by the 10th day of the month at the latest. Everything is done automatically and on time.

Once a month, we prepare a transparent settlement report for you. It includes a summary of booking proceeds, Renters’ commission, cleaning costs, any additional fees and the final earnings from the apartment. Everything is clear and transparent – no surprises.

We promote apartments on the most popular booking portals, such as: Booking.com, Airbnb.com, E-domizil, Homes & Villas by Marriott International, Expedia, Vrbo, Holidu, Atraveo, Rentlikehome.com, eRentals.pl, HomeToGo, Likibu, Laguna-apartamenty.pl, Muchosol, Nocowanie.pl, Noclegi.pl and on our own platform noclegi.renters.pl.

In addition, we offer medium-term and corporate rentals, further expanding the reach of your offer.

Yes, as an owner, you can comment on the content and photos of the listing – we value your opinion and treat you as a partner. However, it is worth trusting our experience: we handle hundreds of bookings and know how to prepare an offer that attracts guests and increases profits.

Guest service is provided 24 hours a day. We offer full support at every stage of the guest’s stay – from check-in to check-out. We communicate in the most popular languages, ensuring our guests’ comfort and efficient service.

We respond to all comments and problems reported by guests immediately, quickly, and effectively. Our Guest Service operates 24 hours a day, so we are available in any situation. Whether it’s organisational issues, faults or other reports, we take care of them. This keeps guests happy and your apartments gets positive reviews.

Yes, we respond immediately to reports of parties or breaches of the rules. We monitor the situation and take action to protect your property and ensure peace and quiet for other residents.

Yes, wherever we provide cleaning services, we also provide local technical support. Minor repairs and ongoing maintenance are then carried out by the Apartment Care Team – efficiently and without involving the apartment owner.

Yes, we advise on every stage of preparing an apartment for rental. Our short-term rental experts will show you how to renovate, furnish and ensure the interior is both attractive and functional. This will better suit the apartment to guests’ expectations and generate higher revenue.

In the locations where we provide cleaning services (you can find the list here), we deliver and wash the bed linen and regularly replenish cleaning products. This ensures that the apartment is always ready to welcome guests.

Yes, accepting pets can significantly increase occupancy and revenue. More and more guests are travelling with their pets and using ‘pet-friendly’ filters when choosing accommodation. By being pet-friendly, you can attract more bookings, especially during the off-season when demand is lower.

We require that every property be covered by civil liability insurance. If you do not yet have such a policy, you can get a quote from our partner, Unilink, who will help you choose insurance tailored to short-term rentals, ensuring your property’s complete security.

The costs of damage caused by guests – both intentional and resulting from gross negligence – are borne by the guest. Most often, they are detected by our Apartment Care Team during cleaning after the stay. If you notice any damage yourself, please inform your Owner Support Team – they will initiate the appropriate procedure and address the matter.

We have extensive experience in managing hundreds of apartments, so we know what constitutes natural wear and tear (e.g. minor scratches or material wear) and what results from guest negligence, such as flooding, damaged equipment or serious staining.

We document the condition of the apartments before and after each booking, which allows us to clearly identify when the damage occurred and who was responsible. If necessary, we contact the booking platform or the guest directly to effectively pursue claims.

Issues of damage and normal wear and tear are described in detail in our contract.

Renters offers three service packages: Standard, Basic and Prestige. They differ in the scope of services and their suitability for the type of property.

Renters Standard – comprehensive apartment service: cleaning, guest care, owner support, marketing and price management.

Renters Basic – for locations without our cleaning service. It includes guest care, owner support, offer and price management.

Renters Prestige – a premium package for high-standard apartments. It provides a distinguished presentation on exclusive portals and an offer tailored to demanding guests.

To join the Renters Prestige programme, an apartment must meet certain standards. Requirements include an attractive location, a building with a lift, air conditioning, at least one double bed, a coffee machine and a comfortable place to work remotely. A high standard of fit-out and matching furniture are also key.

Yes. You have access to bookings and revenue in real time. All data is collected in the Owner’s Dashboard – booking calendar, revenue and costs, documents and payment history. And if you need additional support, you can always contact the Owner Support Team.

Yes, you can block dates for your own stays – we allow 60 days per year for owner stays, although we are flexible about this. The cost of cleaning after the first such stay in a given year is covered by Renters; subsequent stays are charged at the price list rate.

Yes, you can visit the apartment between bookings to check its condition. All you need to do is inform the Owner Care Team in advance – they will help you schedule a visit at a convenient time.

The administrative rent for the premises and utilities are paid by the owner.

Administrative rent and utility charges remain the owner’s responsibility. Renters covers all costs related to rental management – we only account for our services on a commission basis.

The implementation process usually takes up to two weeks from the handover of the keys. During this time, we prepare the apartment (home staging), conduct a professional photo shoot and publish the advertisement on the largest booking portals. As a result, the offer quickly becomes visible to guests, and the first bookings usually appear within a few days.

After signing the contract and completing the implementation, your contact will be the Owner Support Team, who knows your property and supports you in every matter.

No, a housing community cannot prohibit short-term rentals. The property is yours, so you decide how to use it – including whether to rent it out on a daily basis.

Yes, Renters operates 24/7. In urgent situations, our Apartment Care Team can intervene on-site wherever technical and cleaning services are available. Both guests and owners can count on a quick response when needed.

The increase in revenue and occupancy depends on the location of your apartment:

– Seaside resorts – the peak is in summer, especially July and August.

– Mountain resorts – highest demand in winter (December to February).

– Large cities – demand increases during conferences and the tourist season, with profits remaining steady from April to October.

However, keep in mind that every address has its own micro-season – specific moments of increased interest.

Our short-term rental expert will discuss this issue individually during a consultation, so that we can develop a strategy that works for your location and calendar.

To start cooperation, the property must be ready to welcome guests – comfortable, functional and fully equipped. Basic furniture, household appliances, tableware and textiles are required. You will receive a detailed list of equipment from a short-term rental expert during the consultation.

To increase bookings, we ensure your property is highly visible and appealing to guests. We do this on several levels:

Dynamic pricing – we adjust rates daily based on market conditions to maintain high revenue and occupancy rates.

Professional presentation – we prepare a photo shoot and home staging to make your listing stand out from the competition.

Promotion on Booking.com – we use programmes and tools that increase the visibility of your listings:

– participation in themed programmes (e.g. Remote Work, Sustainable Travel),

– Preferred Partner status,

– Genius, Campaign Deal, Mobile Rate promotions,

– matching the name of the property and the layout of the photos to make the offer look more attractive.

Greater reach – in addition to Booking.com, we publish offers on other global portals and on our own platform noclegi.renters.pl.

Flexible rental – during the off-season, we also focus on medium-term and corporate bookings, which allows us to maintain revenue throughout the year.

During each visit, the Apartment Care Team checks that the radiators are set correctly, the windows are closed, and the appliances are turned off. We also monitor for any leaks or other irregularities that may incur additional costs.

This gives apartment owners the assurance that utility consumption is under control and unnecessary expenses are kept to a minimum.

Booking portal commissions and cleaning costs are settled in a monthly report. Below is a sample rental statement, and our short-term rental expert will discuss all the details with you.